Trust & Safety

At Mantarlee.in (referred to as "we," "our," or "us"), we are dedicated to maintaining a trustworthy and safe environment for all users of our crowdfunding platform (mantarlee.in) and related services (the "Services"). This Trust & Safety Policy outlines the measures we implement to protect the integrity of our platform and ensure the safety of our users. By accessing or using our website and Services, you agree to adhere to the guidelines set forth in this policy.

1. Campaign Verification and Content Guidelines:

1.1 Campaign Verification: We conduct a review process to verify crowdfunding campaigns listed on our platform. Although we strive to ensure campaign authenticity, we cannot guarantee the accuracy of every detail. Users should exercise their judgment and discretion before making any donations.

1.2 Content Guidelines: Campaign organizers are required to adhere to our content guidelines, which prohibit the promotion of illegal activities, hate speech, violence, discrimination, or any content that violates intellectual property rights. We reserve the right to remove or suspend campaigns that violate these guidelines.

1. Identity Verification:

2.1 Campaign Organizers: We encourage campaign organizers to complete identity verification, which adds an additional layer of trust and transparency for donors. Verified organizers are more likely to gain the trust of potential donors.

2.2 Donors: While not mandatory, we recommend donors provide accurate and verified information to help ensure a safe crowdfunding community.

1. Secure Payment Processing:

We use secure and trusted payment processors to process donations on our platform. Donors can rest assured that their financial information is protected during transactions.

1. Reporting Suspicious Activity:

We rely on our users to maintain a safe and trustworthy crowdfunding environment. If you come across any suspicious campaigns, behavior, or potential fraud, please report it to us immediately. Our team will investigate such reports and take appropriate action as necessary.

1. Handling Disputes:

In the event of disputes between campaign organizers and donors, we encourage open communication and attempt to facilitate resolution. However, we are not liable for disputes arising between users, and we do not provide legal or financial advice.

1. Transparency and Communication:

6.1 Transparency of Fund Use: Campaign organizers are encouraged to provide transparent updates on the use of funds raised through their campaigns. Regular communication with donors instills trust and demonstrates accountability.

6.2 Communication with Users: We maintain an open line of communication with our users to address concerns, answer questions, and provide guidance related to campaigns or platform usage.

1. Prohibited Activities:

Users are strictly prohibited from engaging in the following activities on our platform:

7.1 Fraud and Misrepresentation: Any attempt to deceive or mislead users, including providing false information or misrepresenting campaign intentions, is strictly prohibited.

7.2 Malicious Software and Hacking: Users must not attempt to disrupt or compromise the integrity of our platform through hacking, malware, or any malicious software.

7.3 Unlawful Conduct: Engaging in illegal activities or encouraging others to do so is not allowed on our platform.

1. User Safety:

While we take measures to ensure a safe environment, we encourage users to exercise caution and conduct due diligence when interacting with campaigns or other users on Mantarlee.in. Users are responsible for their own decisions and actions.

1. Changes to Trust & Safety Policy:

We may update this Trust & Safety Policy periodically to reflect changes in our practices or to comply with legal or regulatory requirements. When we make changes, we will revise the "Effective Date" at the beginning of this policy. We encourage you to review this policy periodically.

1. Contact Us:

If you have any questions or concerns about this Trust & Safety Policy or any potential violations, please contact us at [admin@mantarlee.in].

By using Mantarlee.in, you acknowledge that you have read and understood this Trust & Safety Policy and agree to comply with its guidelines. We appreciate your collaboration in maintaining a safe and reliable crowdfunding platform for all users.