Refund Policy: Mangal Rishta

At Mangal Rishta, we are committed to providing our users with the best possible experience in their search for a life partner. While we strive to offer services that meet the highest standards of satisfaction, we understand that there may be instances where you feel the need to request a refund. This Refund Policy explains the conditions under which refunds may be provided, how to request a refund, and the terms applicable to each refund request.

Please read this policy carefully to understand your rights regarding refunds. If you have any questions or need further clarification, feel free to reach out to our support team at info@mangalrishta.com.

1. Overview of Refunds

Mangal Rishta offers both free and premium services to its users. Our premium services include features such as advanced search filters, direct messaging, profile boosting, and more. These premium services are provided through different subscription plans, including monthly, quarterly, and yearly options.

By subscribing to these services, users agree to pay the applicable fees. While our goal is to ensure that every user is satisfied with the services provided, we recognize that certain situations may arise where a user seeks a refund. This policy covers such scenarios and provides a clear explanation of the circumstances under which refunds may be granted.

2. Eligibility for Refunds

Not all purchases or subscriptions are eligible for refunds. Refunds may be considered under the following conditions:

a. Technical Issues

If you have experienced a technical problem that prevented you from using the premium features for which you have paid, you may be eligible for a refund. In such cases, you must report the issue to our support team within 24 hours of encountering the problem. Our team will investigate the issue and, if deemed valid, offer a full or partial refund based on the extent of the problem.

b. Duplicate Payments

In the event of duplicate payments due to a system error or a mistake made during the payment process, you may request a refund for the extra charge. Duplicate payments must be reported to Mangal Rishta within 7 days of the transaction date, and upon verification, we will process the refund promptly.

c. Service Not Rendered

If you have paid for a premium subscription but have been unable to access the service due to an issue on our end, you may be entitled to a refund. Please contact us immediately so we can investigate the issue and rectify the situation. If the service is found to be unavailable or inaccessible due to our system error, we will issue a refund for the unused portion of your subscription.

d. Cancellations Within a Certain Period

If you change your mind about your premium subscription shortly after making a purchase, you may cancel your subscription within 24 hours for a full refund. This refund option is only available if you have not used any premium features during that time.

3. Ineligible Refund Requests

Refund requests that fall under the following categories will not be considered:

a. Change of Mind After Significant Use

Refunds will not be issued for users who change their minds after using the premium services. Once a user has accessed the premium features and utilized them, a refund cannot be requested based on dissatisfaction with the service.

b. Failure to Find a Match

While we aim to help you find the perfect match, Mangal Rishta does not guarantee success in finding a life partner. The success of our services is influenced by various factors, including personal preferences, interactions, and individual circumstances. As a result, refunds cannot be provided solely because a user was unable to find a match within their subscription period.

c. Non-Usage of Premium Services

We encourage all users to actively use their premium services during the subscription period. However, refunds will not be issued for users who do not utilize the premium features after purchasing a subscription. The subscription grants access to premium features for the duration of the plan, and the responsibility to use those features lies with the user.

4. How to Request a Refund

If you believe you are eligible for a refund based on the conditions mentioned above, you can submit a refund request by following these steps:

a. Contact Customer Support

Send an email to our support team at info@mangalrishta.com, providing the following information:

• Your registered Mangal Rishta email address or user ID
• Date of the payment or subscription purchase
• Details of the issue or reason for the refund request
• Any relevant transaction ID or payment receipt

b. Investigation Process

Once we receive your refund request, our team will investigate the matter to verify the details of your claim. We may request additional information or documentation to support your claim, such as screenshots or error messages in the case of technical issues.

c. Decision and Processing

After investigating your request, our team will notify you of the outcome within 5-7 business days. If your request is approved, the refund will be processed, and the amount will be credited back to the original payment method. Please note that depending on your bank or payment processor, it may take an additional 5-10 business days for the refund to reflect in your account.

5. Partial Refunds

In certain situations, we may offer partial refunds instead of full refunds. For example, if you have used some of the premium features but encountered a technical issue halfway through your subscription, we may issue a partial refund based on the remaining portion of the subscription that was affected.

Partial refunds may also apply if you have subscribed to a long-term plan and choose to cancel midway through the subscription period. In such cases, the refund amount will be calculated based on the unused portion of the subscription, minus any applicable fees.

6. Automatic Renewals and Refunds

Many of our premium services are offered on a subscription basis, which may automatically renew at the end of the subscription period unless canceled. Please note the following regarding automatic renewals:

a. Subscription Cancellations

You can cancel your subscription at any time by logging into your account and navigating to the subscription settings. If you cancel before the renewal date, no further charges will be made. However, if the subscription automatically renews and you do not wish to continue using the service, you must contact us within 24 hours of the renewal for a refund. After this grace period, refunds will not be issued for automatic renewals.

b. Non-Refundable Renewal Payments

Refunds are generally not provided for automatic renewals once the subscription has renewed for a new period. Users are responsible for managing their subscription settings and canceling their subscription before the renewal date if they no longer wish to continue using the service.

7. Third-Party Payment Providers

Payments made for Mangal Rishta services are processed by third-party payment providers such as credit card companies or digital payment platforms. While we strive to ensure smooth and secure transactions, refund requests for payments processed by these third-party providers may be subject to their terms and conditions.

If you encounter any payment-related issues, such as failed transactions or incorrect charges, please contact us at info@mangalrishta.com. We will work with you and the payment provider to resolve the issue as quickly as possible.

8. Changes to the Refund Policy

Mangal Rishta reserves the right to update or modify this Refund Policy at any time. Changes to this policy will be posted on our website, and we encourage you to review it periodically. Any changes will apply to future purchases and subscriptions, and users will be notified of any significant changes.

9. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please do not hesitate to contact our support team at info@mangalrishta.com. We are here to help you and ensure that you have a positive experience with our platform.